This Cancellation and Refund Policy explains how order cancellations and refund requests are handled for PearlyGlow Innovations purchases.
Cancellation Before Dispatch
Orders may be requested for cancellation before dispatch. If an order is already packed, shipped, customised, or processed for special procurement, cancellation may not be possible or may require review.
Cancellation After Dispatch
Once shipped, orders generally cannot be cancelled immediately. Customers may need to follow the return/replacement process after delivery, subject to eligibility.
Refund Approval
Refunds are processed only after PearlyGlow reviews the order, payment status, product condition, return eligibility, and any applicable shipping or handling deductions.
Refund Method and Timeline
- Approved refunds are normally processed to the original payment method where possible.
- Bank, payment gateway, and UPI/card processing timelines may vary after refund initiation.
- Shipping, payment gateway charges, COD charges, or handling costs may be non-refundable where applicable.
Failed or Duplicate Payments
If payment is debited but order confirmation is not generated, customers should share transaction details with support. Verified duplicate or failed payments will be reviewed and resolved according to payment gateway confirmation.