These Terms and Conditions apply to the PearlyGlow Innovations website, catalogue enquiries, product purchases, order communication, and customer support. By using this website or placing an order, you agree to the terms below.
Use of Website
The website is intended for customers, clinics, dental professionals, institutions, dealers, and authorised procurement teams looking for dental instruments and related product information.
- You must provide accurate information when creating an account, placing an order, submitting an enquiry, or tracking an order.
- You must not misuse the website, interfere with its security, scrape data at scale, or attempt unauthorised access to any account, cart, checkout, admin, or backend system.
Product Information
We aim to keep product names, images, descriptions, specifications, availability, and pricing accurate. Small visual differences may occur because product images, screen settings, instrument batches, or finish variations can differ.
- Product information is provided for purchase guidance and catalogue clarity.
- Clinical selection should be made by a qualified dental professional according to the procedure, patient requirement, and applicable clinical judgement.
- If a product detail appears unclear, customers should contact PearlyGlow before ordering.
Orders and Acceptance
An order is treated as received only after successful submission through the website, WhatsApp, phone, email, or an approved sales channel. Order acceptance may depend on product availability, payment status, address serviceability, and verification checks.
Pricing and Taxes
Prices may change without prior notice. Final billing, GST, shipping charges, offers, and discounts are confirmed during checkout or invoice preparation.
Account Responsibility
Customers are responsible for keeping login details confidential and for all activity under their account. PearlyGlow may restrict access if misuse, fraud, payment risk, or unauthorised activity is suspected.
Limitation of Liability
PearlyGlow is not responsible for losses caused by incorrect product selection, misuse, unauthorised modification, improper sterilisation, incorrect handling, delayed courier services, or circumstances beyond reasonable control.
Changes to Terms
We may update these Terms and Conditions when business, operational, legal, website, or policy requirements change. Continued use of the website means acceptance of the updated terms.