This Shipping and Delivery Policy explains how PearlyGlow Innovations processes, packs, dispatches, and supports delivery of dental instrument orders across serviceable locations.
Order Processing
Orders are processed after payment confirmation, stock verification, and address validation. Dispatch timelines may vary for bulk orders, institutional orders, customised requirements, or products requiring additional verification.
Packaging
Products are packed with protective handling suitable for dental instruments. Customers should inspect the outer parcel and product packaging immediately after delivery.
Delivery Timelines
- Typical dispatch is subject to product availability and operational working days.
- Delivery time depends on courier serviceability, customer location, weather, local restrictions, and courier performance.
- Remote or institutional delivery locations may take additional time.
Shipping Charges
Shipping charges, if applicable, are shown during checkout or confirmed before invoice/payment. Charges may vary based on order value, location, shipment weight, courier partner, and special handling requirements.
Tracking
Tracking details may be shared by SMS, email, WhatsApp, account dashboard, or courier update after dispatch. Track-order results may show customer/order information and are protected from search indexing.
Delivery Issues
If a parcel is delayed, damaged, missing, or marked delivered but not received, customers should contact PearlyGlow support as soon as possible with order number, tracking details, and photos where applicable.